Service SLA-Monitoring

Why is it necessary?

Organization of continuous operation of business processes today, the most urgent task for medium to large, geographically distributed organizations, the development of which directly depends on it.

Services that today are used by system administrators who provide only a technical assessment, often not giving a complete picture of the functioning of the enterprise.

Insitu implements solutions to ensure continuity of business processes in line with international best practices.

Monitoring SLA of our company includes the operating rating, the visualization, identification, tracking of risks and their prompt solution.

What is Service Level Agreement?

Agreement about the level of service provided determines the quality of service provided.

This agreement clearly States the timeframe for identifying and addressing problems defined quality parameters, priority of execution, etc.

Our company offers:

  • Around the clock (24/7) running a network Control Center (NCC);
  • Consecutive shifts of personnel;
  • Support in Russian / English languages;
  • The reaction time of the technician of the first level – up to 15 minutes;
  • The callback / email / SMS informing about the status of the problem;
  • Time diagnosing and solving problems from 1 to 4 hours;
  • Constant optimization of Your business processes.

Sources or What can be included in the monitoring?

Track can be anything that generates any data (information).

  • Monitoring of existing engineering systems (power supply systems and air conditioning systems and computer centres);
  • Monitoring backbone and regional communication lines;
  • Monitoring active network equipment;
  • Monitoring blade chassis;
  • Monitoring of blade servers;
  • Monitoring a rack of servers;
  • Monitoring disk systems, virtual tape libraries for storing data;
  • Monitoring Tape libraries;
  • System monitoring hardware and software backup;
  • Application monitoring automated systems;
  • Monitoring databases;
  • Monitoring of peripherals (printers, scanners, multifunction devices);
  • Collecting information about critical events with additional features:
    • collecting event information agentless monitoring system via SNMP, SMI-S, etc.;
    • collecting event information from agents monitoring system;
    • with information systems;
    • transferring event information to a centralized event processing subsystem.
  • The processing of the incoming event information, including the following:
    • tuning of algorithms and mechanisms of correlation and automatic responses to incoming events using built-in tools of the platform;
    • correlation and escalation of incoming event information;
    • the filter recurring event information;
    • automatic response to incoming events in the form of launching a specified script.
  • Visualization of event information that includes the following:
    • the filters displayed event information;
    • customize views of event information (tables, charts, diagrams);
    • configuring connection diagrams;
    • the customize group of monitoring objects;
    • geo-reference of objects of monitoring, and visualisation on the map, displaying the status of monitoring objects;
  • Various options for the notification;
  • and much more.

Stages of development of the monitoring system

The system can be and is on our side and on the Customer’s equipment

  • The survey (monitoring) and analysis of the existing it function of the organization and the state of the it infrastructure.
  • Tracking events requiring a rapid solution to the problems (identification, classification, registration problems).
  • Identify the relationships between it assets and determining their impact on critical business processes.
  • Detection of anomalous behavior.
  • Development of a set of measures to minimize the impact of risks associated with the failure of the it assets, key business processes, including:
    1) Preparation of recommendations on optimization of the it infrastructure (in the framework of the solutions used).
    2) Development and testing of the continuity plan of the business.
    3) development of a plan for disaster recovery.
    4) Development of procedures for the refinement and testing of the plan in the event of changes in it infrastructure and/or business processes.

As a result, the monitoring system provides:

  • Intuitive graphical interface of the head that receives aggregated information processed and Torremirona events from all monitored objects;
  • Engineering interfaces to each logical groups (servers, applications, network equipment, etc.) that enables you to hierarchically down to the lowest level on the monitoring.

The possibility of system monitoring

  • The ability to control parts of the system: create, edit, options, operation, removal;
  • Role based access control to various elements of the system. The monitoring system should have the function of the internal differentiation of access rights to the system for different user categories (administrator, operator, engineer, etc.) For each group of users should be implemented and configured the appropriate access profiles;
  • Maintain views, data structures, and data, the ability of creating custom elements and data structures and representations;
  • The maintenance of the basic technological processes, aimed at ensuring the smooth functioning of the System (ability to save and restore data, save and restore without system interruption, the incremental archives, etc.).
  • The collection, storage and processing of information coming from the monitoring objects.
  • Development of detailed reports on the most frequently beyond the normal functioning of intellectual property.
  • and much more.

The basis of the system

OS – CentOS, Zabbix.

Storage – MySQL, PostgreSQL, etc.

Integration with any systems used by the Customer.

The benefits of using

Development of own monitoring system or using NOC as the main or additional network control center will allow you to better allocate its resources and reduce costs without compromising the stability of networks and services that affect Your profit.

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